Privacy Policy – 3CX Solutions Central

Last Updated: March 13, 2025

At VoIP Navigators (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, voipnavigators.com (the “Site”), which provides information and resources about Voice over Internet Protocol (VoIP) and 3CX systems. This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@voipnavigators.com
Physical Address: 30 N Gould St Suite R, Sheridan, WY 82801

1. Information We Collect

We collect information to improve your experience on the Site, analyze how it is used, and manage our newsletter subscriptions. The types of information we collect include:

a. Automatically Collected Information

When you visit the Site, we collect certain information automatically through cookies and similar technologies, including:

Usage Data: Pages visited, time spent on pages, referral URLs, and browsing patterns.
Device Information: IP address, browser type, operating system, and device identifiers.

We use Google Analytics to collect and analyze this data. Google Analytics uses cookies to track how users interact with the Site. For more details, see Section 5 (Cookies and Tracking Technologies) below.

b. Information You Provide

We collect personal information when you voluntarily provide it, such as:

Newsletter Sign-Up: Your email address when you subscribe to our newsletter.
Contact Information: Your name, email address, or other details you include when contacting us at privacy@voipnavigators.com.

c. No Information from Children

The Site is not directed at or intended for children under the age of 16 (or 13 in the U.S.). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

2. How We Use Your Information

We use the information we collect for the following purposes:

To operate, maintain, and improve the Site.
To analyze Site usage and performance through Google Analytics.
To send you newsletters if you have subscribed, including updates about VoIP and 3CX.
To respond to your inquiries or communications sent to privacy@voipnavigators.com.
To comply with legal obligations under applicable laws, such as GDPR and CCPA.

We do not use your information for marketing purposes beyond the newsletter (if subscribed) or share it with third parties except as described in Section 3 below.

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:

Service Providers: We share data with Google Analytics to analyze Site usage. Google may process this data according to its own privacy policies (see Google’s Privacy Policy at policies.google.com/privacy).
Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena, court order, or other legal process.
Business Transfers: If VoIP Navigators is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to applicable laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze Site performance.

a. What Are Cookies?

Cookies are small text files stored on your device that help us understand how you use the Site.

b. Cookies We Use

Analytics Cookies: Set by Google Analytics to track Site usage (e.g., page views, session duration). These cookies do not collect personally identifiable information unless you provide it elsewhere on the Site.

When you first visit the Site, we display a cookie consent banner allowing you to accept or reject non-essential cookies (e.g., analytics cookies). You may also manage cookies through your browser settings:

Accept or reject cookies.
Delete cookies already stored on your device.
Note that disabling cookies may affect your experience on the Site. For more information on Google Analytics cookies and opting out, visit tools.google.com/dlpage/gaoptout.

5. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information.

If you are in the European Economic Area (EEA), you have the following rights under the GDPR:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate data.
Erasure: Request deletion of your data (“right to be forgotten”).
Restriction: Limit how we process your data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests (e.g., analytics) or withdraw consent for cookies or newsletters.

To exercise these rights, contact us at privacy@voipnavigators.com. We will respond within one month, as required by law.

Our legal basis for processing data is:

Consent: For cookies (via the consent banner) and newsletter subscriptions.
Legitimate Interest: For analytics and Site improvement.

b. CCPA (California Residents)

If you are a California resident, you have the following rights under the CCPA:

Know: Request details about the personal information we collect, use, or disclose.
Delete: Request deletion of your personal information.
Opt-Out: Opt out of the sale of your personal information (not applicable, as we do not sell data).
Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, contact us at privacy@voipnavigators.com. We will verify your identity and respond within 45 days. We do not sell personal information, so no opt-out link is provided.

6. Data Retention

We retain information only as long as necessary for the purposes outlined in this policy:

Analytics Data: Retained via Google Analytics according to Google’s retention settings (typically 26 months by default).
Newsletter Data: Retained until you unsubscribe (via the unsubscribe link in each email) or request deletion.
Contact Information: Kept until your inquiry is resolved, unless longer retention is required by law.

7. Data Security

We implement reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

The Site is hosted in the United States. If you access the Site from outside the U.S. (e.g., the EEA), your data may be transferred to and processed in the U.S. We rely on GDPR-compliant mechanisms (e.g., Standard Contractual Clauses) where applicable to ensure adequate protection for EEA residents’ data.

9. Third-Party Links

The Site may contain links to third-party websites (e.g., 3CX or Google Analytics). We are not responsible for the privacy practices of these sites. Please review their policies before providing personal information.

If you sign up for our newsletter, we will use your email address to send you updates about VoIP and 3CX. You may unsubscribe at any time using the “unsubscribe” link in each email or by contacting us at privacy@voipnavigators.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. For significant changes, we may provide additional notice (e.g., via a Site banner or newsletter).

12. Contact Us

For questions, requests, or complaints about this Privacy Policy or our privacy practices, please reach out to:

Email: privacy@voipnavigators.com
Physical Address: 30 N Gould St Suite R, Sheridan, WY 82801

If you are in the EEA and believe we have not addressed your GDPR concerns, you may lodge a complaint with your local data protection authority.